You may return most new, unopened Ready-to-Wear items within 14 days of delivery for a full refund. Items returned and received after 14 days will qualify for store credit. Grace period for all returns is 45 days from delivery of your order. INTERNATIONAL ORDERS (Non US Orders) are eligible for returns minus Duty and Import Taxes paid upfront at the point of purchase. Please note due to health concerns - undergarments that have been opened and/or tried on are not eligible for refund or exchange. Face masks are FINAL SALE and do not qualify for refund or exchange.
For Cut-to-Order items, we ask that you properly measure yourself and determine the appropriate sizing published on the sizing charts. We will do everything within reason to ensure that you are happy with your newly fabricated cut-to-order item, but at this time we do not honor returns unless the item is flawed or produced incorrectly. There is a 10% restocking charge for any cut-to-order clothing that canceled or permitted as a return.
We do not offer exchanges at this time, so return your original purchase and place a new order for the desired item. Return shipping remains the responsibility of the buyer, so we advise using a trackable shipping provider like USPS Priority Mail or another carrier, i.e. UPS, FEDEX. Fill out the form below with your original order number and await further instructions from our customer service. If you have already submitted the return, be sure to include the tracking number of the shipment in the question/comment field below with all of your pertinent contact information. We'll pay and arrange return shipping only if the return is a result of our error (for example, you received an incorrect or defective item, etc.).
Refunds will be credited to your original form of payment within four weeks following receipt of your returned item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email email@example.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Lost or Damaged Shipments
August McGregor is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, August McGregor is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package. You may be able to file a claim with the shipping carrier and in some cases, be covered for lost and damaged purchases with your credit card company.
However, if your order is past the estimated delivery date and you have not received your order or your order has been marked as "Delivered" but cannot be located, please still contact us for assistance. For international orders that are 'in transit' and suspected to be lost, we require 60-days from the date the order was shipped to deem the package as lost.
Order insurance is now available for purchase at checkout. This solution is provided by Route and all claims are handled directly by their support team via mobile app. For more information, please visit https://route.com
Other Terms and Shipping Information is applicable only to online purchases made at augustmcgregor.com. All orders are subject to complete verification and fraud screening prior to shipments being processed. All orders are filtered and verified through our Merchant Gateway provider [Authorize.net] and a fraud protection provider [Signifyd]. If your order is accepted with the status "Manual Verification Required," a secondary review of the credit card's information will be submitted. If there are discrepancies, the order will be canceled and any debit/charges will be voided.
We can ship to virtually any address in the world except for a few locations that are prohibited by the United States of America. Note that there are restrictions on some products that cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. For international shipping, all import duties and taxes are calculated at checkout and these costs are included in the final purchase price. You will not need to pay additional customs charges on arrival of your package.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please note, failed deliveries and unsuccessful attempts made by all carrier service will result in the order being returned to our warehouse. If this occurs, the item will be refunded minus incurred shipping costs and you will be notified and able to reorder at your choosing. This often occurs when the carrier is unable to enter a building, a property gate is locked, or if a signature is required and no one is available, etc.
Due to mandated county provisions for increased safety measures pertaining to COVID-19, orders will be processed for fulfillment/shipping within 48 business hours (no weekend processing). Expedited service will not be available during this time. Thank you for your understanding and patience.
Cut-to-order purchases will take up to 4 weeks to deliver. During this time you will receive notification for tracking information pertaining to the shipment once it has been issued by the carrier service.
There are no partial shipping of orders. If your order contains an item on pre-sale and/or cut-to-order, your order will ship once ALL items are available for shipping. Should you want a readily-available item sooner, you will need to place the order separately.
If using PayPal eCheck option, order will be processed as soon as funds are received from your financial institution, approximately 3-5 days processing. Upon receipt of funds confirmed by PayPal, your order will follow the normal fulfillment process as specified above.
Should you need to connect with someone from our team, please email firstname.lastname@example.org or fill out the form below with your questions. Both will be delivered to the same inbox for responding, which we will do our best to tackle within 24 hours. Our customer service support is available normal business hours, Monday – Friday from 9AM-5PM PST. So if you happen to submit an inquiry Friday night, expect to hear back on Monday morning.